Shipping & Returns

Shipping within the United States:

We offer convenient, flat-rate shipping options for both Regular and Expedited Shipping.  All orders ship within 1-2 business days.

-Standard Shipping (3-7 days from shipment date): $8.95 for orders under $50. Orders over $50 ship for free!
-Expedited Shipping (1-3 days from shipment date): $35 

Shipping to Canada

We have two convenient shipping options to customers in Canada. Please note: Nine Naturals is not responsible for the delivery of packages once they have left the US and is not responsible for additional duties or customs charged by the destination country. Customers should also be aware that some of our natural products are temperature sensitive and can melt if exposed to heat over long periods of time en route.

-First Class Shipping (6-10 days from shipment date): $26
-Priority Shipping (3-5 days from shipment date): $40 

Returns:

Your satisfaction is important to us.  We accept returns and exchanges within 14 days from when the order has arrived to you. Note that we cannot guarantee the delivery of the products returned to Nine Naturals; we recommend that US-based customers require signature confirmation on any returned packages.

1. To start a return, email Customer Service at customerrelations@ninenaturals.com with your name and order number. 

2. Nine Naturals customer service will provide you with a return authorization number and instructions for return. 

3. Pack up your items with your return authorization number and ship them back to us.

Please allow 2 weeks from the date of your shipment to receive confirmation of your return. Refunds are made to your original payment method. Shipping fees are not refundable.

Unfortunately, we do not offer any exchanges of products at this time.