Shipping & Returns

Shipping:

We offer convenient, flat-rate shipping options for our customers for both Regular and Expedited Shipping.  All orders ship within 1-2 business days.

Regular Shipping - 3-7 days from shipment date

For all orders UNDER $50: $8.95

For all orders OVER $50: $5.95

Expedited Shipping - 1-3 days from shipment date

For all orders: $35

Returns:

Your satisfaction is important to us.  We accept returns and exchanges within 14 days from when the order has arrived to you.  

For Returns:

  1. To start a return, email Customer Service at customerrelations@ninenaturals.com with your name and order number.
  2. We will provide you with a return authorization number and instructions for return.
  3. Pack up your items with your return authorization number and ship them back to us.

Please allow 2 weeks from the date of your shipment to receive confirmation of your return. Refunds are made to your original payment method. Shipping fees are not refundable.

Unfortunately, we do not offer any exchanges of products at this time.